Ally Customer Service
Whether you’re looking for a new banking solution or simply trying to make the most of your current account, Ally offers multiple avenues to contact customer support. The company’s “Help Center” on its website is a great place to start. It’s easy to navigate and includes a search bar so that you can quickly find an answer to your question.
In a time when banks are increasingly charging their customers for basic services, Ally Bank stands apart with competitive interest rates, no fees for standard transactions and a suite of sophisticated tools to help you save money. The bank also offers around-the-clock customer service via phone or online chat.
Ally’s banking products include checking and savings accounts, auto loans, mortgages and investments. With so many products it can be difficult to figure out who to contact when you need help. This article breaks down who to contact, when and for which questions to make the process as seamless as possible.
As a digital financial services provider, Ally’s mission is to make banking smarter and simpler. The company was founded in 1919 to provide automotive financial services and products for General Motors dealers and consumers, and it has since evolved into one of the world’s leading providers of online banking, auto finance, consumer lending, mortgage operations, credit cards and investment options.
The company is headquartered in Detroit, Michigan and has a presence across the United States, with corporate centers in Charlotte, North Carolina and New York City. Its employee benefits include medical coverage, tuition reimbursement programs, commuting assistance and flexible work schedules. Ally also supports community engagement through its Ally Gives Back program, which gives employees eight hours of paid time off each year to volunteer for a cause of their choice.
Ally also offers a number of features that aren’t common in the banking industry, including no overdraft fees and no monthly service charges. Its Interest Checking account, for example, doesn’t charge a fee for a low balance and automatically transfers direct deposit paychecks to avoid overdrafts. It also doesn’t charge a fee for domestic wire transfers or ACH transfers, and it offers an extensive ATM network with no out-of-network fees.
Unlike other banks, Ally never sought to maximize overdraft fees by creative transaction ordering. Its elimination of these fees is an example of the bank’s commitment to putting its customers first. It has even created a holiday called Banksgiving to thank its customers for their loyalty and to further differentiate itself from the industry. A heart-tugging video shows some of the wishes granted by the bank during this special day in early November. It’s a reminder that the best way to keep customers is to show them how much you care. This is a lesson that many other organizations can learn from Ally’s example. Ally Customer Service